SMS Privacy Policy

1 Information We Collect

When you opt in to receive SMS messages from Colinas Foods, we may collect:

• Your mobile phone number
• Your name
• Your company name, if applicable
• Your messaging preferences and opt-in/opt-out status
• The content of your text interactions with us
• Transaction, account, or application information necessary to send relevant messages

2 How We Use Information

We use your information to:

• Send order updates and delivery notifications
• Send reminders and account-related alerts
• Send customer service and operational communications
• Send application-related follow-up messages, including credit application communications when applicable
• Send one-time passcodes or verification messages
• Maintain records of consent, opt-in, and opt-out activity
• Improve our communication processes and customer service

3 Consent

We send SMS messages only to users who have provided prior express consent directly or through an applicable business relationship, service workflow, or platform interaction where text messaging is offered and accepted.

Consent to receive SMS messages is not a condition of purchasing any goods or services from Colinas Foods.

4 Sharing of Information

We do not sell, rent, or share your mobile number or SMS consent information with third parties for their own marketing purposes.

We may share information with service providers that help us operate our messaging program, platform, security systems, customer communications, or business operations — but only to the extent reasonably necessary to provide those services.

5 Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information related to our SMS program. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6 Data Retention

We retain SMS-related information only as long as reasonably necessary for business, operational, legal, compliance, and recordkeeping purposes. When information is no longer needed, we dispose of it in a secure manner.

7 Your Choices

You may opt out of SMS messages at any time by replying STOP to any message you receive from us.

For help or more information, reply HELP to any message.

8 Changes to This Policy

We may update this SMS Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

9 Contact Information